Can't login

Discuss your tips, tricks and gameplay advice for getting the most out of your Dungeon Crash experience!
Superugly
Posts: 1
Joined: Thu Mar 23, 2017 5:18 pm

Can't login

Postby Superugly » Thu Mar 23, 2017 5:24 pm

I don't know why I can't login

Moraxa
Posts: 4
Joined: Tue May 24, 2016 4:40 pm

Re: Can't login

Postby Moraxa » Thu Mar 23, 2017 6:22 pm

Hey superugly, you're not alone.
Several of my guildies and I are having the same issue. At the very least, it is affecting people logging in from Server2, but the problem may be more widespread.

The error message I'm seeing appears before server selection, and is as follows:
"Could not log in. Please check your network connection and try again."

Lumos, please pass this information to the developers.
We hope that they can resolve this issue soon.

Moraxa
Posts: 4
Joined: Tue May 24, 2016 4:40 pm

Re: Can't login

Postby Moraxa » Thu Mar 23, 2017 8:34 pm

Strangely, uninstalling and then reinstalling the game has worked for me.

I recommend trying that if you're having trouble logging in.

lumos
Posts: 381
Joined: Mon May 25, 2015 4:45 pm

Re: Can't login

Postby lumos » Fri Mar 24, 2017 11:17 am

Moraxa wrote:Hey superugly, you're not alone.
Several of my guildies and I are having the same issue. At the very least, it is affecting people logging in from Server2, but the problem may be more widespread.

The error message I'm seeing appears before server selection, and is as follows:
"Could not log in. Please check your network connection and try again."

Lumos, please pass this information to the developers.
We hope that they can resolve this issue soon.


Hi guys, I did pass this on and I believe we experienced a temporary server issue. We are continuing to look into the issue. You should be able to log in now with no issues but please let me know if you guys come across any other login issues.
Community Manager at Firefly Games
Official website: http://fireflygames.com/
Support: http://fireflygames.helpshift.com/


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